Refund and Returns Policy
Effective date: 14 August 2026
1. No Return or Replacement
Products sold by Pooja Computers are generally offered on a no return and no replacement basis. Please verify the product model, specifications, compatibility and warranty terms before completing your purchase.
This condition does not exclude any remedy that must be provided under applicable consumer law for goods that are damaged, defective, materially different from their description, incorrectly supplied, counterfeit or not delivered.
2. How to Report a Product Issue
Email shop@poojacomputers.net or call +91 98604 63333 with:
- Order number and customer contact details.
- Product model and serial number, where applicable.
- A clear description of the issue.
- Photographs and, where reasonably available, an unboxing video showing damage, wrong product or missing contents.
Do not send a product back without written instructions or authorisation. Reporting an issue does not automatically create a right to return or replacement.
3. Inspection and Verification
We may inspect the product or arrange technical verification before deciding the appropriate remedy required by applicable law. Keep the original box, accessories, manuals, warranty cards, serial-number labels and promotional items. The product must not be further damaged, altered or tampered with.
4. Situations Not Eligible for Return or Replacement
No return or replacement is available for change of mind, incorrectly selected specifications or compatibility, correctly supplied and functioning products, opened or activated software and licence keys, customised products, consumables, or damage caused after delivery by misuse, liquid, accident, electrical conditions, unauthorised repair, incorrect installation or failure to follow manufacturer instructions.
These exclusions do not remove remedies available under applicable law for defective, damaged, misdescribed, counterfeit, deficient or incorrectly delivered goods or services.
5. Product Warranty Service
Warranty service is provided by the relevant manufacturer’s authorised service provider according to the manufacturer’s warranty terms. Customers may be required to visit or submit the product to an authorised service centre for diagnosis and service. Pooja Computers will provide reasonable assistance with invoice and warranty information but does not independently extend or replace the manufacturer’s warranty.
6. Refund Processing
Once a refund is approved, it will be initiated within a reasonable period using the original payment method where practicable. Bank or payment-provider processing time may apply. Shipping or service charges are refundable only where required by law or where the return results from our error or an accepted product defect.
7. Software Development Refunds
Refund requests for custom software-development services are accepted for review. The approved amount, if any, will be determined from the accepted quotation or agreement, completed milestones, work already performed, delivered materials, third-party costs and the reason for cancellation. Any refund confirmed in writing will be processed within a reasonable period. This does not exclude remedies required by applicable law for proven service deficiency, material non-conformity, misrepresentation or failure to deliver the agreed service.
8. Contact
Grievance Officer: Mr. Vilas Gadhe
Email: shop@poojacomputers.net
Phone: +91 98604 63333
Address: Shop No. 3, Nageshwarwadi, Chhatrapati Sambhajinagar, Maharashtra – 431001, India