Privacy Policy
Effective date: 14 August 2026
Pooja Computers (“Pooja Computers”, “we”, “us” or “our”) operates https://poojacomputers.net. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, submit an enquiry, create an account, place an order or use our services.
1. Information We Collect
Depending on how you use the website, we may collect:
- Name, billing and shipping address, email address and telephone number.
- Account details and order history.
- Product, repair, IT-support or software-development enquiry details.
- Payment status and transaction references. Complete card, bank or UPI credentials are ordinarily processed by the relevant payment provider and are not stored by us.
- IP address, browser type, device information, cookies, access logs and information used for security, fraud prevention and website performance.
- Comments, reviews and files or images voluntarily submitted by you.
2. How We Use Information
We use personal information to:
- Process orders, payments, delivery, returns, cancellations and refunds.
- Respond to enquiries and provide repair, IT-support and software-development services.
- Create and manage customer accounts.
- Send transactional emails such as order confirmations, status updates and password-reset messages.
- Comply with tax, accounting, warranty, consumer-protection and other legal obligations.
- Protect the website, prevent abuse and improve website functionality and customer service.
- Send promotional communication only where permitted and subject to your ability to opt out.
3. Cookies
Our website may use essential cookies for shopping-cart operation, checkout, account login, security and user preferences. Analytics, embedded content or third-party services may set additional cookies where enabled. You may control non-essential cookies through available browser or consent settings, but disabling essential cookies may affect website functionality.
4. Comments, Reviews and Media
When visitors leave comments or reviews, we may collect the information shown in the form together with the visitor’s IP address and browser information for spam and security checks. If you upload an image, avoid including embedded location information such as EXIF GPS data.
5. Sharing of Information
We may share information only as reasonably necessary with service providers such as hosting, email, payment, delivery, accounting, analytics, security and technical-support providers. We may also disclose information when required by law, a court, a competent authority, or to protect legal rights and prevent fraud. We do not sell personal information.
6. Data Retention
We retain information only for as long as reasonably required for the stated purposes and applicable legal, tax, accounting, warranty, fraud-prevention and dispute-resolution requirements. Order and invoice records may be retained for the period required by applicable law. Account and enquiry information may be deleted or anonymised when no longer required, subject to lawful retention obligations.
7. Data Security
We use reasonable administrative and technical safeguards to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.
8. Your Choices and Rights
Subject to applicable law, you may request access to, correction of or erasure of your personal information, withdraw consent where processing is based on consent, or raise a grievance regarding our handling of your information. Certain records may be retained where required by law or for legitimate legal purposes.
9. Third-Party Links and Embedded Content
Our website may contain links, maps, videos or other embedded content from third parties. Those services may collect data and use cookies under their own privacy policies. We are not responsible for third-party privacy practices.
10. Children’s Privacy
Our products and services are not intentionally directed to children for independent purchase. A parent or lawful guardian should supervise any use of the website by a minor.
11. Changes to This Policy
We may update this policy when our practices, services or legal requirements change. The revised policy will be posted on this page with an updated effective date.
12. Contact and Grievance Officer
Grievance Officer: Mr. Vilas Gadhe
Business: Pooja Computers
Address: Shop No. 3, Nageshwarwadi, Chhatrapati Sambhajinagar, Maharashtra – 431001, India
Email: shop@poojacomputers.net
Phone: +91 98604 63333
We aim to acknowledge consumer grievances within 48 hours and resolve them within one month, subject to the nature and complexity of the matter and applicable law.